HappySignals was selected into the second phase of Microsoft Turbopump Program, which is a unique market enter program for young technology companies. This is a strong signal that HappySignals is ready for global markets. “We are really happy with being selected, since Sweden is a very potential market for us and one where none of […]
Customer service and satisfaction is an important topic for many service desk managers. Technical support alone is no longer sufficient enough to fulfil the needs of the business or the expectations of the individuals you support. At Happy Signals, we’re lucky to work with lots of amazing service desks, so here’s are some top tips […]
We know employee and customer experience is important to you, we hear customers and friends tell us about their huge invested interested in providing better experience all the time. However, as often as we might have a conversation about the importance of experience, we have an equal number of more challenging conversations about how […]
We are asked how HappySignals relates to DevOps and we see it very clearly. It could be the main input for development cycles. DevOps needs input somewhere and many times this input comes from IT developers, IT managers or some loud business stakeholders. None of these inputs actually focuses on better Employee Experience or increased […]
During the last 6 months we have collected feedback from 100.000 employees about their service experience with IT support services. We asked employees to rate the service on a scale of 1-10, but even more importantly we also asked employees to estimate the time they lost because of this incident. Employee Happiness is not only […]
As if by magic, the relationship between Employee Experience (EX) and customer experience (CX) is a hot topic within UK ITSM, seen as a tangible driving factor for continual service improvement amongst large organisations wishing to measure internal services management.
Watch the recorded webinar on how to use Employee Experience as driving factor for Service Improvement.
Watch our recorded webinar about how to do Employee Experience Management using HappyNow.
Our 2016 edition of employee experience report tells you how different companies perform according to our Employee Work Score benchmark. It also gives you insight into what employees value, how they divide into different types of users and we bust some myths. Download Employee Report
Our CEO Sami Kallio explains our passion and focus.