10.04.2024 | 15 minute read
To better understand the possible future of corporate IT support, we asked various IT service management (ITSM) ...
Read more10.04.2024
To better understand the possible future of corporate IT support, we asked various IT service management (ITSM) ...
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HappySignals was created with a vision for IT service management (ITSM) to be more human-centric — for IT service ...
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If you look at the various solutions offered in the employee experience market, you’ll notice two main approaches – a ...
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The retail industry has a word for it: shrinkage. It's the amount of inventory that disappears through shoplifting, ...
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Have you ever called a customer service department only to be passed from one customer service agent to another while ...
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Service desk agents working on an IT service desk might receive negative feedback about their IT support performance ...
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Service level agreements (SLAs) are no longer what organizations and their IT service providers need, with employee ...
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What do you think about the value, and appropriateness, of IT service desk service level agreements (SLAs)? Are you ...
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Experience level agreements (XLAs) are an increasingly popular topic in IT service management (ITSM). However, the XLA ...
Read more >08.02.2024
The IT experience management (ITXM) landscape currently has two dominant approaches. HappySignals advocates direct ...
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