Examples on Automation based on our Happiness Score™ data
We already have good examples on how our customers have used experience data to find places where automation is bringing employee happiness and productivity. Let's us show you few examples:
Example 1: Travel Cost, make it easier for Finance people or Employees?
In this one company, for this year they had 5800 feedbacks on travel reimbursement. The happiness score was +28, so really low. And the lost time was 1 hour 30 minutes per ticket.
With 50€ per hour for an employee, that's 75€ every time they waste time on answering additional questions that could be read by a robot from the operational data and not waste employees time on typing information the organisation already knows.
Example 2: SAP forms
Another customer, they actually had the average wasted time 3 hours 24 minutes for this year. And one employee saying, "Wasted 2 hours 15 minutes, a lot of hassle due to missing numbers in SAP."
So basically, when looking at where this request originated, both were using Self-Service portals, but the portals are just like dumb front ends for filling a form. And then it still manually handled, usually in a different time zone. So, you get a lot of this time wasted in that way. But then it's manually handled, and they don't maybe read all the information. So, you could pretty easily now automate the approval and the handling process. The machine could already fetch all the missing information, it could quickly ask with a notification that, "Hey please just give this information." at the time of filling the information they already spend time on.
