20.03.2025 | 7 minute read
How often have you heard (or perhaps uttered) the phrase “IT-business alignment”? Notwithstanding the fact that IT is ...
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20.03.2025
How often have you heard (or perhaps uttered) the phrase “IT-business alignment”? Notwithstanding the fact that IT is ...
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13.03.2025
As an IT professional working hard to deliver the IT services and support capabilities your organization needs, it’s ...
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06.03.2025
In IT, we often measure success through traditional metrics—service level agreements (SLAs), mean time to resolution ...
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27.02.2025
The speed of artificial intelligence (AI) adoption within IT organizations is now beating most peoples’ expectations. ...
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20.02.2025
Quick wins have long been a staple in the IT service management (ITSM) space. An organization wants to do something ...
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13.02.2025
You might have seen a presentation or read up on IT experience management (ITXM) (or perhaps have been convinced by a ...
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06.02.2025
In case you missed it, HappySignals celebrated its tenth birthday last year. It has been a journey we’ve shared with ...
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30.01.2025
This crowdsource paper presents the thoughts of ten IT service management (ITSM) industry authorities on the future of ...
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22.01.2025
In my experience, the people who work in IT and IT service management (ITSM) love statistics. These insights help them ...
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16.01.2025
In today’s IT landscape, delivering a seamless and satisfying user experience has become as critical as meeting ...
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