07.11.2024 | 11 minute read
It’s hard to attend an IT industry conference or IT service management (ITSM) tool webinar without someone mentioning ...
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07.11.2024
It’s hard to attend an IT industry conference or IT service management (ITSM) tool webinar without someone mentioning ...
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05.11.2024
An Interview with Prashant Arora: Driving Transformative IT and Global Business Service Experiences at PepsiCo
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31.10.2024
Generative AI (GenAI) is transforming industries at an unprecedented pace, and IT service management (ITSM) is no ...
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24.10.2024
How does your IT organization assess IT service quality? If it’s like most IT organizations, it likely has service ...
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17.10.2024
In today's customer-centric and agile world, IT Experience Management (ITXM) is crucial for organizations striving to ...
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10.10.2024
Usually, in early childhood, we become aware that our reflections don’t look the same as we do in photographs or ...
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03.10.2024
How long has your organization offered its employees IT support? For as long as you can remember, I’d bet. After all, ...
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26.09.2024
I remember a decade and a half ago when the IT service portal was sold as the cure for all IT support issues. IT ...
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18.09.2024
CIOs usually have a lot on their plate, especially given the ever-growing importance of technology to business ...
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11.09.2024
There’s a lot of IT industry buzz about experience level agreements (XLAs) or experience-based metrics right now. But ...
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