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08.07.2019 | 4 minute read

Service Alert: Support portals are wasting employees worktime

During the last 6 months we have collected feedback from over 330.000 employees about their service experience with IT ...

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Happiness Score™ - ITSM Benchmark for Channels
Happiness Score™ - ITSM Benchmark for Channels
4 minute read

08.07.2019

Service Alert: Support portals are wasting employees worktime

During the last 6 months we have collected feedback from over 330.000 employees about their service experience with IT ...

Read more >
12. CIOReview - Top Trends 2019

26.06.2019

Top ITSM Trends to Watch in 2019 by CIOReview.com

Pasi gives his take on a recent CIOReview.com article on Top Service Management Trends to Watch in 2019. Let's give a ...

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11-Jesper-Hansen-from-Region-Midtjylland_Providing-Experience-for-Hospitals

18.06.2019

Region Midtjylland, Providing Experience for Hospitals

At this year's Happy User Group (HUG) 2019, Pasi had learned how Jesper Hansen's team in Denmark learns and improves ...

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Virgin Trains - John Sullivan - HappySignals
4 minute read

17.06.2019

At Avanti West Coast, IT End-user Happiness is All That Matters

John Sullivan, CIO and Project Director at Avanti West Coast is passionate about happiness.

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9.-Happiest-Enterprise-2019---Finnish-Postal-Company
2 minute read

03.06.2019

Happiest Enterprise 2019 - Finnish Postal Company, Riikka Salonen

In this episode Pasi Nikkanen had an interview with Riikka Salonen , Service Support Lead at Posti, the Finnish Postal ...

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HappySignals-at-ServiceDesk-Forum---Kista-Sweden

22.05.2019

Event recording: How to improve user satisfaction and reduce lost work time?

Recording of our presentation at ServiceDesk Forum 2019 at Kista, Sweden.

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7.-CIO-Interview---Virgin-Trains,-John-Sullivan

07.05.2019

CIO Interview: John Sullivan, Avanti West Coast

In this episode Pasi goes and meets John Sullivan, CIO and Project Director at Avanti West Coast. We talk about the ...

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6. IT-Support-Profiles

06.05.2019

IT Support Profiles

In HappySignals measurement tool, we define employee into four different behavioural profiles. In this episode we ...

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5.-Transparency-with-Experience-Data

04.05.2019

Transparency with Experience Data

In this episode we discuss with Sami on why it's important to have transparency inside the enterprise with experience ...

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4.-Happiness-Score-in-April-2019
2 minute read

02.05.2019

Happiness Score™ in April 2019

Happiness Score™ is an ITSM Benchmark we gather from our customers' data. It's anonymised and updated daily and the ...

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