14.11.2024 | 6 minute read
There's an old tale about a donkey placed exactly halfway between two hay bales. Unable to decide how to get to the ...
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14.11.2024
There's an old tale about a donkey placed exactly halfway between two hay bales. Unable to decide how to get to the ...
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10.10.2024
Usually, in early childhood, we become aware that our reflections don’t look the same as we do in photographs or ...
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22.08.2024
Here's the scenario: You've heard about employee experience being applied to IT and that it can be helpful to your ...
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18.07.2024
The coming of Artificial Intelligence (AI) in commercially available forms is bringing about a major change in the ...
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02.05.2024
Agent Utilization is one of the many metrics tracked by service desks to manage costs since the service desk is usually ...
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20.03.2024
The retail industry has a word for it: shrinkage. It's the amount of inventory that disappears through shoplifting, ...
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13.09.2023
By now, we should all be aware that XLA stands for Experience Level Agreement. In service and support, we've all seen ...
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25.05.2023
If you ask ten people the question, "What is Digital Transformation?" you'll likely get more than ten answers. Each ...
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19.04.2023
According to The Global IT Experience Benchmark H2/2022, employees perceived their lost time as 3 hours and 13 minutes ...
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16.03.2023
One of the key ingredients in improvement—either personal or professional—is honesty. How often have you heard it said ...
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