30.01.2025 | 19 minute read
This crowdsource paper presents the thoughts of ten IT service management (ITSM) industry authorities on the future of ...
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30.01.2025
This crowdsource paper presents the thoughts of ten IT service management (ITSM) industry authorities on the future of ...
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19.12.2024
The year 2025 is set to be a remarkable transformation for the IT industry, defined by advancements and paradoxes. IT ...
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31.10.2024
Generative AI (GenAI) is transforming industries at an unprecedented pace, and IT service management (ITSM) is no ...
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23.05.2024
Is your IT service desk treating every end-user in the same way? If it is, it needs to understand the benefits of ...
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15.11.2023
IT service desks have long held customer satisfaction (CSAT) up as the independent view of their performance. After ...
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03.10.2022
Once an IT organization understands the value of end-user experience and the insight provided by experience data, it ...
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