IT Trends for 2025

19.12.2024

The year 2025 is set to be a remarkable transformation for the IT industry, defined by advancements and paradoxes. IT ...

31.10.2024

Generative AI (GenAI) is transforming industries at an unprecedented pace, and IT service management (ITSM) is no ...

23.05.2024

Is your IT service desk treating every end-user in the same way? If it is, it needs to understand the benefits of ...

15.11.2023

IT service desks have long held customer satisfaction (CSAT) up as the independent view of their performance. After ...

03.10.2022

Once an IT organization understands the value of end-user experience and the insight provided by experience data, it ...