16.01.2025 | 4 minute read
In today’s IT landscape, delivering a seamless and satisfying user experience has become as critical as meeting ...
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16.01.2025
In today’s IT landscape, delivering a seamless and satisfying user experience has become as critical as meeting ...
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11.12.2024
If you’ve worked in IT long enough, you’ll know that we’re usually very focused on operational or process optimization ...
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21.11.2024
As the name suggests, IT experience management (ITXM) is an experience management framework originally used to enhance ...
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07.11.2024
It’s hard to attend an IT industry conference or IT service management (ITSM) tool webinar without someone mentioning ...
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18.09.2024
CIOs usually have a lot on their plate, especially given the ever-growing importance of technology to business ...
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11.09.2024
There’s a lot of IT industry buzz about experience level agreements (XLAs) or experience-based metrics right now. But ...
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04.09.2024
Your IT organization has decided that using experience level agreement metrics and targets (XLAs) will benefit its IT ...
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08.08.2024
IT experience management (ITXM) is a hot IT service management (ITSM) trend, but it’s not as new as you might think. ...
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11.07.2024
If your service provider organization is currently looking at using experience level agreement (XLA) targets to better ...
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27.06.2024
So you’ve been convinced of the importance of experience data and insight to IT decision-making, but what must you do ...
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