18.09.2024 | 5 minute read
CIOs usually have a lot on their plate, especially given the ever-growing importance of technology to business ...
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18.09.2024
CIOs usually have a lot on their plate, especially given the ever-growing importance of technology to business ...
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11.09.2024
There’s a lot of IT industry buzz about experience level agreements (XLAs) or experience-based metrics right now. But ...
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04.09.2024
Your IT organization has decided that using experience level agreement metrics and targets (XLAs) will benefit its IT ...
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08.08.2024
IT experience management (ITXM) is a hot IT service management (ITSM) trend, but it’s not as new as you might think. ...
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11.07.2024
If your service provider organization is currently looking at using experience level agreement (XLA) targets to better ...
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27.06.2024
So you’ve been convinced of the importance of experience data and insight to IT decision-making, but what must you do ...
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13.06.2024
Companies thrive or die based on the quality of their decision-making, and poor decision-making can, in extreme cases, ...
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16.05.2024
Most IT service management (ITSM) professionals will have heard or read about the increasing importance of their IT ...
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02.05.2024
On a personal level, you might have heard the phrase “death by chocolate.” On the one hand, the term is used to ...
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02.05.2024
Since the global pandemic, most of us have changed how we live, work, move, and socialize. Importantly, the pandemic ...
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