14.12.2023 | 6 minute read
The best metrics and key performance indicators (KPIs) to demonstrate IT help desk or IT service desk performance and ...
Read more14.12.2023
The best metrics and key performance indicators (KPIs) to demonstrate IT help desk or IT service desk performance and ...
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Once your organization understands the benefits of experience management and experience level agreement (XLA) targets, ...
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Most businesses now rely on technology for optimal business operations and customer outcomes. Consequently, CIOs must ...
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IT service desk use of experience level agreements (XLAs) is becoming increasingly popular, with 2022 research by ...
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“XLAs” or experience level agreements help organizations drive up operational efficiency and improve the resulting ...
Read more >21.09.2023
For years, I’ve been advocating for service level agreement targets, or SLAs for short, to be removed. I believe that ...
Read more >29.08.2023
When we founded HappySignals eight years ago, we had spoken to service desk service providers and CIOs and identified ...
Read more >13.07.2023
Employee, or end-user, experience management is a hot topic in IT, particularly when a productivity-based view of ...
Read more >06.07.2023
If your IT organization is focused on improving its operations and outcomes, then it’s likely using service level ...
Read more >17.05.2023
What’s more important for your IT service desk – getting a great piece of customer feedback or not getting any bad ...
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