06.04.2022 | 13 minute read
When an organization aims to instill a culture of continual improvement, it’ll usually adopt formal improvement ...
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06.04.2022
When an organization aims to instill a culture of continual improvement, it’ll usually adopt formal improvement ...
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30.03.2022
This isn’t going to be the first blog you’ve read that talks to a performance, expectations, or experience gap between ...
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17.03.2022
We’re all looking for ways to continually improve our business outcomes and results, but there are so many possible ...
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24.02.2022
This article can also be downloaded as a PDF. Some might view experience management as the latest IT service management ...
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09.02.2022
The concept of experience management might seem “fluffy” to some, especially those schooled in technology. But, as with ...
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03.08.2021
Are your IT service desk’s continual improvement efforts missing an important something? Perhaps it has a good number ...
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30.07.2021
Enterprises today have increasingly complex IT environments with different touchpoints and end-users in different ...
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23.07.2021
Earlier this year, we released The Global IT Experience Benchmark H1/2021 report , previously known as the Happiness ...
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20.07.2021
How well is your IT self-service portal doing? Or your IT support chat channel? It’s likely that – as with many other ...
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09.07.2021
In the past year, the COVID-19 pandemic has forced organisations to rapidly transition to remote work. Measuring, ...
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