13.07.2021 | 5 minute read

Driving human-centric IT Service Management with whyaye

I am thrilled to be part of a company who abide by their morals and promote internally what they sell to customers. We ...

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ITXM Employee Experience Videos XLA CIO ServiceNow Continual Improvement Global IT Experience Report MSP ITSM Trends Watermelon Effect Productivity & Lost Time Cost Savings Customer Story Service Desk

5 minute read

13.07.2021

Driving human-centric IT Service Management with whyaye

I am thrilled to be part of a company who abide by their morals and promote internally what they sell to customers. We ...

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6 minute read

09.07.2021

What makes Enterprise IT end-users happy in 2021?

In the past year, the COVID-19 pandemic has forced organisations to rapidly transition to remote work. Measuring, ...

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9 minute read

07.07.2021

How to Automate the Right Processes in ServiceNow

The ServiceNow NOW Platform offers a wealth of opportunities for organizations such as yours to automate traditionally ...

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11 minute read

30.06.2021

How to use Real-time Experience Data in ServiceNow to understand where End-users struggle the most

There has long been a disconnect between the corporate IT department’s view of their service and support capabilities ...

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12 minute read

18.03.2021

Common XLA Mistakes and How to Avoid Them

So, you’re looking to introduce experience management in your organization – but where do you start? There’s the need ...

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4 minute read

15.12.2020

47. CIOs are the Driving Force for Cultural Change, with Karen Ferris

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8 minute read

07.12.2020

45. #XLA - Experience Management Benefits all Business Roles

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4 minute read

02.12.2020

44. #XLA - Employee Experience, with Roy Atkinson - Part 2

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4 minute read

30.11.2020

#XLA - Experience is More than an Agreement

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4 minute read

25.11.2020

#XLA - Employee Experience, with Roy Atkinson - Part 1

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