Experience and Outcome Metrics with Barclay Rae

31.08.2020

Barclay Rae has been working in the ITSM industry for over 30 years with organisations such as SDI and ITSMF UK, as ...

13.08.2020

Employees are potentially unhappy with the quality of IT support, despite the sea of green metrics shown in the monthly ...

22.06.2020

Aiding this panel discussion, we have also taken data from our recently released Q2 2020 Happiness Score™ Report, to ...

06.05.2020

Remote working - the new challenge on how to drive a positive employee experience and increase your employees happiness ...

31.03.2020

Due to recent events, remote working has become the forefront challenge organisations are having to face. For many, ...

19.03.2020

Some people have always worked at the office with a desktop computer and have not given a second thought to remote ...

16.03.2020

With this tool and these discussions, we are on the same side of the table with the customer. Minna Nousiainen, SVP, ...

02.03.2020

Employee experience is a big trend in ITSM, and Campari’s CIO is aiming to put this concept at the heart of how his IT ...

17.02.2020

Sami and Pasi talk about the range of factors that drive employees to a better employee experience, as well as the ...

03.02.2020

Internal Service Desks make employees 22% happier and 47% more productive compared to Outsourced Service Desks, due to ...