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31.03.2020 | 6 minute read

How 5,500 End-Users Feel About Remote Work, Latest Survey Results

Due to recent events, remote working has become the forefront challenge organisations are having to face. For many, ...

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6 minute read

31.03.2020

How 5,500 End-Users Feel About Remote Work, Latest Survey Results

Due to recent events, remote working has become the forefront challenge organisations are having to face. For many, ...

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7 minute read

19.03.2020

Is your IT (Support) Ready for a Wave of New Remote Workers?

Some people have always worked at the office with a desktop computer and have not given a second thought to remote ...

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Enfo's journey to a modern IT Service Provider
5 minute read

16.03.2020

Enfo's Journey to Modern IT Service Provider (MSP)

With this tool and these discussions, we are on the same side of the table with the customer. Minna Nousiainen, SVP, ...

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3 minute read

02.03.2020

CIO Interview: How to Create End-User Centric Culture?

Employee experience is a big trend in ITSM, and Campari’s CIO is aiming to put this concept at the heart of how his IT ...

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4 minute read

17.02.2020

What Impacts Employee Experience in ServiceNow?

Sami and Pasi talk about the range of factors that drive employees to a better employee experience, as well as the ...

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4 minute read

03.02.2020

Internal Service Desks make Employees 47% More Productive with XLA?

Internal Service Desks make employees 22% happier and 47% more productive compared to Outsourced Service Desks, due to ...

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Kuva1
7 minute read

21.01.2020

Reducing IT Support Costs is a Bad IT Strategy

As an IT service desk manager, you’re probably often caught between a rock and a hard place.

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3 minute read

20.01.2020

Our Customers Increase Productivity 26% by Making People Happier

From our HappinessScore™ Report, which is built from 1 million customer responses, Pasi and Sami go through the ...

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3 minute read

07.01.2020

Impact of ServiceNow's Reassignment Count on Employees Productivity

The Happiness Score™ Report data has been gathered from all HappySignals customers, through end-users rating their ...

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25. ITSM Trends with Stephen Mann (TINY)
3 minute read

30.12.2019

2020 ITSM Trends with Stephen Mann / itsm.tools

In this episode Pasi interviews Stephen Mann, who is the principal and content director at ITSM Tools. ITSM Tools is a ...

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