28.11.2024 | 7 minute read
Some mistakenly believe that organizations have not succeeded in adopting IT service management (ITSM). But that’s not ...
Read more
28.11.2024
Some mistakenly believe that organizations have not succeeded in adopting IT service management (ITSM). But that’s not ...
Read more >
21.11.2024
As the name suggests, IT experience management (ITXM) is an experience management framework originally used to enhance ...
Read more >
14.11.2024
There's an old tale about a donkey placed exactly halfway between two hay bales. Unable to decide how to get to the ...
Read more >
10.11.2024
Q: Chris, Campari Group has undergone significant IT transformation in recent years. Can you tell us how a ...
Read more >
07.11.2024
It’s hard to attend an IT industry conference or IT service management (ITSM) tool webinar without someone mentioning ...
Read more >
05.11.2024
An Interview with Prashant Arora: Driving Transformative IT and Global Business Service Experiences at PepsiCo
Read more >
31.10.2024
Generative AI (GenAI) is transforming industries at an unprecedented pace, and IT service management (ITSM) is no ...
Read more >
24.10.2024
How does your IT organization assess IT service quality? If it’s like most IT organizations, it likely has service ...
Read more >
17.10.2024
In today's customer-centric and agile world, IT Experience Management (ITXM) is crucial for organizations striving to ...
Read more >
10.10.2024
Usually, in early childhood, we become aware that our reflections don’t look the same as we do in photographs or ...
Read more >