Driving Transformative IT and GBS Experiences at PepsiCo

05.11.2024

An Interview with Prashant Arora: Driving Transformative IT and Global Business Service Experiences at PepsiCo

31.10.2024

Generative AI (GenAI) is transforming industries at an unprecedented pace, and IT service management (ITSM) is no ...

24.10.2024

How does your IT organization assess IT service quality? If it’s like most IT organizations, it likely has service ...

17.10.2024

In today's customer-centric and agile world, IT Experience Management (ITXM) is crucial for organizations striving to ...

10.10.2024

Usually, in early childhood, we become aware that our reflections don’t look the same as we do in photographs or ...

03.10.2024

How long has your organization offered its employees IT support? For as long as you can remember, I’d bet. After all, ...

26.09.2024

I remember a decade and a half ago when the IT service portal was sold as the cure for all IT support issues. IT ...

18.09.2024

CIOs usually have a lot on their plate, especially given the ever-growing importance of technology to business ...

11.09.2024

There’s a lot of IT industry buzz about experience level agreements (XLAs) or experience-based metrics right now. But ...

04.09.2024

Your IT organization has decided that using experience level agreement metrics and targets (XLAs) will benefit its IT ...