30.01.2025 | 19 minute read
This crowdsource paper presents the thoughts of ten IT service management (ITSM) industry authorities on the future of ...
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30.01.2025
This crowdsource paper presents the thoughts of ten IT service management (ITSM) industry authorities on the future of ...
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22.01.2025
In my experience, the people who work in IT and IT service management (ITSM) love statistics. These insights help them ...
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16.01.2025
In today’s IT landscape, delivering a seamless and satisfying user experience has become as critical as meeting ...
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09.01.2025
In IT, hopefully, it’s not a gross generalization to state that we’re all good at the technology part. Ideally, the ...
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19.12.2024
The year 2025 is set to be a remarkable transformation for the IT industry, defined by advancements and paradoxes. IT ...
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11.12.2024
If you’ve worked in IT long enough, you’ll know that we’re usually very focused on operational or process optimization ...
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04.12.2024
I remember a decade and a half ago when the IT service portal was sold as the cure for all IT support issues. IT ...
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28.11.2024
Some mistakenly believe that organizations have not succeeded in adopting IT service management (ITSM). But that’s not ...
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21.11.2024
As the name suggests, IT experience management (ITXM) is an experience management framework originally used to enhance ...
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14.11.2024
There's an old tale about a donkey placed exactly halfway between two hay bales. Unable to decide how to get to the ...
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