22.08.2024 | 8 minute read
Here's the scenario: You've heard about employee experience being applied to IT and that it can be helpful to your ...
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22.08.2024
Here's the scenario: You've heard about employee experience being applied to IT and that it can be helpful to your ...
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15.08.2024
Hopefully, we all know that ticket bouncing, reassignment, or “ping-ponging” is often an IT service desk issue. ...
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08.08.2024
IT experience management (ITXM) is a hot IT service management (ITSM) trend, but it’s not as new as you might think. ...
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25.07.2024
If you read the annual IT service management (ITSM) trends blogs, you’ll see various trends, such as artificial ...
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18.07.2024
The coming of Artificial Intelligence (AI) in commercially available forms is bringing about a major change in the ...
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11.07.2024
If your service provider organization is currently looking at using experience level agreement (XLA) targets to better ...
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27.06.2024
So you’ve been convinced of the importance of experience data and insight to IT decision-making, but what must you do ...
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13.06.2024
Companies thrive or die based on the quality of their decision-making, and poor decision-making can, in extreme cases, ...
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23.05.2024
Is your IT service desk treating every end-user in the same way? If it is, it needs to understand the benefits of ...
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16.05.2024
Most IT service management (ITSM) professionals will have heard or read about the increasing importance of their IT ...
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