03.10.2024 | 6 minute read
How long has your organization offered its employees IT support? For as long as you can remember, I’d bet. After all, ...
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03.10.2024
How long has your organization offered its employees IT support? For as long as you can remember, I’d bet. After all, ...
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26.09.2024
I remember a decade and a half ago when the IT service portal was sold as the cure for all IT support issues. IT ...
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18.09.2024
CIOs usually have a lot on their plate, especially given the ever-growing importance of technology to business ...
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11.09.2024
There’s a lot of IT industry buzz about experience level agreements (XLAs) or experience-based metrics right now. But ...
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04.09.2024
Your IT organization has decided that using experience level agreement metrics and targets (XLAs) will benefit its IT ...
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22.08.2024
Here's the scenario: You've heard about employee experience being applied to IT and that it can be helpful to your ...
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15.08.2024
Hopefully, we all know that ticket bouncing, reassignment, or “ping-ponging” is often an IT service desk issue. ...
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08.08.2024
IT experience management (ITXM) is a hot IT service management (ITSM) trend, but it’s not as new as you might think. ...
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25.07.2024
If you read the annual IT service management (ITSM) trends blogs, you’ll see various trends, such as artificial ...
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18.07.2024
The coming of Artificial Intelligence (AI) in commercially available forms is bringing about a major change in the ...
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