02.05.2024 | 7 minute read
Agent Utilization is one of the many metrics tracked by service desks to manage costs since the service desk is usually ...
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02.05.2024
Agent Utilization is one of the many metrics tracked by service desks to manage costs since the service desk is usually ...
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24.04.2024
Everyone loves IT service management (ITSM) trend lists. But what’s usually created (in these ITSM trends) lists has ...
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10.04.2024
To better understand the possible future of corporate IT support, we asked various IT service management (ITSM) ...
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02.04.2024
HappySignals was created with a vision for IT service management (ITSM) to be more human-centric — for IT service ...
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28.03.2024
If you look at the various solutions offered in the employee experience market, you’ll notice two main approaches – a ...
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20.03.2024
The retail industry has a word for it: shrinkage. It's the amount of inventory that disappears through shoplifting, ...
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13.03.2024
Have you ever called a customer service department only to be passed from one customer service agent to another while ...
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07.03.2024
Service desk agents working on an IT service desk might receive negative feedback about their IT support performance ...
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29.02.2024
Service level agreements (SLAs) are no longer what organizations and their IT service providers need, with employee ...
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26.02.2024
What do you think about the value, and appropriateness, of IT service desk service level agreements (SLAs)? Are you ...
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