22.02.2024 | 7 minute read
Experience level agreements (XLAs) are an increasingly popular topic in IT service management (ITSM). However, the XLA ...
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22.02.2024
Experience level agreements (XLAs) are an increasingly popular topic in IT service management (ITSM). However, the XLA ...
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08.02.2024
The IT experience management (ITXM) landscape currently has two dominant approaches. HappySignals advocates direct ...
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29.01.2024
An earlier blog shared the four main options for adding experience level agreement targets (XLAs) to contractual ...
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18.12.2023
In sports statistics, an asterisk is added to a season or a player record when there is some shift that makes ...
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14.12.2023
The best metrics and key performance indicators (KPIs) to demonstrate IT help desk or IT service desk performance and ...
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07.12.2023
Once your organization understands the benefits of experience management and experience level agreement (XLA) targets, ...
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28.11.2023
Most businesses now rely on technology for optimal business operations and customer outcomes. Consequently, CIOs must ...
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15.11.2023
IT service desks have long held customer satisfaction (CSAT) up as the independent view of their performance. After ...
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01.11.2023
IT service desk use of experience level agreements (XLAs) is becoming increasingly popular, with 2022 research by ...
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28.09.2023
“XLAs” or experience level agreements help organizations drive up operational efficiency and improve the resulting ...
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