21.09.2023 | 6 minute read
For years, I’ve been advocating for service level agreement targets, or SLAs for short, to be removed. I believe that ...
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21.09.2023
For years, I’ve been advocating for service level agreement targets, or SLAs for short, to be removed. I believe that ...
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13.09.2023
By now, we should all be aware that XLA stands for Experience Level Agreement. In service and support, we've all seen ...
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29.08.2023
When we founded HappySignals eight years ago, we had spoken to service desk service providers and CIOs and identified ...
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13.07.2023
Employee, or end-user, experience management is a hot topic in IT, particularly when a productivity-based view of ...
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06.07.2023
If your IT organization is focused on improving its operations and outcomes, then it’s likely using service level ...
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25.05.2023
If you ask ten people the question, "What is Digital Transformation?" you'll likely get more than ten answers. Each ...
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17.05.2023
What’s more important for your IT service desk – getting a great piece of customer feedback or not getting any bad ...
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27.04.2023
An earlier article looked at where the commonly-adopted ITIL 4 practices refer to employee experience. Or, as that ...
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19.04.2023
According to The Global IT Experience Benchmark H2/2022, employees perceived their lost time as 3 hours and 13 minutes ...
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12.04.2023
You might have heard, “The king is dead; long live the king!” The same applies to service level agreements (SLAs) and ...
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