13.07.2023 | 9 minute read
Employee, or end-user, experience management is a hot topic in IT, particularly when a productivity-based view of ...
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13.07.2023
Employee, or end-user, experience management is a hot topic in IT, particularly when a productivity-based view of ...
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06.07.2023
If your IT organization is focused on improving its operations and outcomes, then it’s likely using service level ...
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25.05.2023
If you ask ten people the question, "What is Digital Transformation?" you'll likely get more than ten answers. Each ...
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17.05.2023
What’s more important for your IT service desk – getting a great piece of customer feedback or not getting any bad ...
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27.04.2023
An earlier article looked at where the commonly-adopted ITIL 4 practices refer to employee experience. Or, as that ...
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19.04.2023
According to The Global IT Experience Benchmark H2/2022, employees perceived their lost time as 3 hours and 13 minutes ...
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12.04.2023
You might have heard, “The king is dead; long live the king!” The same applies to service level agreements (SLAs) and ...
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29.03.2023
If your organization understands the importance of experience management to IT service delivery and support, have you ...
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16.03.2023
One of the key ingredients in improvement—either personal or professional—is honesty. How often have you heard it said ...
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10.03.2023
When presented with information related to your organization’s need for Experience Level Agreements, you might be left ...
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