How does Service Management fit into Employee Experience Equation?

Jacob Morgan, author of The Employee Experience Advantage, joins me for a chat about employee experience equation and how does service management fit into it. We talk about the rise of employee experience, what does technology mean and why culture is very important when talking about enterprise service management.

"Take Employee Experience seriously. I think it's the next big battleground for organisations, now and in the future. And the companies who are able to master Employee Experience are the ones who are going to win, so make sure that you focus on it and do a good job of it." as Jacob ends the discussion.

In this episode we discuss the Employee Experience Equation and how it breaks down employee experience into three categories:

1. Culture
2. Technology 
3. Physical Space

Find more about Jacob and his work from thefutureorganization.com .