CIO Interview: John Sullivan, Avanti West Coast

In this episode Pasi goes and meets John Sullivan, CIO and Project Director at Avanti West Coast (former Virgin Trains). We talk about the importance of employee and customer experience to the business, how traditional KPIs do not matter, and how trust and transparency are the key to succeeding with service experience data.

In this episode Pasi goes and meets John Sullivan, CIO and Project Director at Avanti West Coast. We talk about the importance of employee and customer experience to the business, how traditional KPIs do not matter and how trust and transparency are the key to succeeding with service experience data.

Subscribe to the podcast at Apple Podcast:
https://podcasts.apple.com/fi/podcast/7-cio-interview-virgin-trains-john-sullivan/id1461653649?i=1000437375085 

Read the article: At Avanti West Coast, Happiness is All That Matters

 

Related content

12. CIOReview - Top Trends 2019

26.06.2019

Top ITSM Trends to Watch in 2019 by CIOReview.com

Pasi gives his take on a recent CIOReview.com article on Top Service Management Trends to Watch in 2019. Let's give a ...

Read more >
Virgin Trains - John Sullivan - HappySignals
4 minute read

17.06.2019

At Avanti West Coast, IT End-user Happiness is All That Matters

John Sullivan, CIO and Project Director at Avanti West Coast is passionate about happiness.

Read more >