04.12.2024 | 7 minute read
I remember a decade and a half ago when the IT service portal was sold as the cure for all IT support issues. IT ...
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04.12.2024
I remember a decade and a half ago when the IT service portal was sold as the cure for all IT support issues. IT ...
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25.07.2024
If you read the annual IT service management (ITSM) trends blogs, you’ll see various trends, such as artificial ...
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24.04.2024
Everyone loves IT service management (ITSM) trend lists. But what’s usually created (in these ITSM trends) lists has ...
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02.04.2024
HappySignals was created with a vision for IT service management (ITSM) to be more human-centric — for IT service ...
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13.03.2024
Have you ever called a customer service department only to be passed from one customer service agent to another while ...
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07.03.2024
Service desk agents working on an IT service desk might receive negative feedback about their IT support performance ...
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15.11.2023
IT service desks have long held customer satisfaction (CSAT) up as the independent view of their performance. After ...
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13.07.2023
Employee, or end-user, experience management is a hot topic in IT, particularly when a productivity-based view of ...
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17.05.2023
What’s more important for your IT service desk – getting a great piece of customer feedback or not getting any bad ...
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16.01.2023
There has been a long-held view that the IT service desk is a “cost of quality,” i.e. it’s an additional and ...
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