28.11.2024 | 7 minute read
Some mistakenly believe that organizations have not succeeded in adopting IT service management (ITSM). But that’s not ...
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28.11.2024
Some mistakenly believe that organizations have not succeeded in adopting IT service management (ITSM). But that’s not ...
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21.11.2024
As the name suggests, IT experience management (ITXM) is an experience management framework originally used to enhance ...
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14.11.2024
There's an old tale about a donkey placed exactly halfway between two hay bales. Unable to decide how to get to the ...
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05.11.2024
An Interview with Prashant Arora: Driving Transformative IT and Global Business Service Experiences at PepsiCo
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17.10.2024
In today's customer-centric and agile world, IT Experience Management (ITXM) is crucial for organizations striving to ...
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10.10.2024
Usually, in early childhood, we become aware that our reflections don’t look the same as we do in photographs or ...
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26.09.2024
I remember a decade and a half ago when the IT service portal was sold as the cure for all IT support issues. IT ...
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22.08.2024
Here's the scenario: You've heard about employee experience being applied to IT and that it can be helpful to your ...
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15.08.2024
Hopefully, we all know that ticket bouncing, reassignment, or “ping-ponging” is often an IT service desk issue. ...
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08.08.2024
IT experience management (ITXM) is a hot IT service management (ITSM) trend, but it’s not as new as you might think. ...
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