Driving Transformative IT and GBS Experiences at PepsiCo

05.11.2024

An Interview with Prashant Arora: Driving Transformative IT and Global Business Service Experiences at PepsiCo

17.10.2024

In today's customer-centric and agile world, IT Experience Management (ITXM) is crucial for organizations striving to ...

10.10.2024

Usually, in early childhood, we become aware that our reflections don’t look the same as we do in photographs or ...

26.09.2024

I remember a decade and a half ago when the IT service portal was sold as the cure for all IT support issues. IT ...

22.08.2024

Here's the scenario: You've heard about employee experience being applied to IT and that it can be helpful to your ...

15.08.2024

Hopefully, we all know that ticket bouncing, reassignment, or “ping-ponging” is often an IT service desk issue. ...

08.08.2024

IT experience management (ITXM) is a hot IT service management (ITSM) trend, but it’s not as new as you might think. ...

18.07.2024

The coming of Artificial Intelligence (AI) in commercially available forms is bringing about a major change in the ...

11.07.2024

If your service provider organization is currently looking at using experience level agreement (XLA) targets to better ...

27.06.2024

So you’ve been convinced of the importance of experience data and insight to IT decision-making, but what must you do ...