11.07.2024 | 9 minute read
If your service provider organization is currently looking at using experience level agreement (XLA) targets to better ...
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11.07.2024
If your service provider organization is currently looking at using experience level agreement (XLA) targets to better ...
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27.06.2024
So you’ve been convinced of the importance of experience data and insight to IT decision-making, but what must you do ...
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13.06.2024
Companies thrive or die based on the quality of their decision-making, and poor decision-making can, in extreme cases, ...
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02.05.2024
Since the global pandemic, most of us have changed how we live, work, move, and socialize. Importantly, the pandemic ...
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10.04.2024
To better understand the possible future of corporate IT support, we asked various IT service management (ITSM) ...
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02.04.2024
HappySignals was created with a vision for IT service management (ITSM) to be more human-centric — for IT service ...
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28.03.2024
If you look at the various solutions offered in the employee experience market, you’ll notice two main approaches – a ...
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20.03.2024
The retail industry has a word for it: shrinkage. It's the amount of inventory that disappears through shoplifting, ...
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08.02.2024
The IT experience management (ITXM) landscape currently has two dominant approaches. HappySignals advocates direct ...
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14.12.2023
The best metrics and key performance indicators (KPIs) to demonstrate IT help desk or IT service desk performance and ...
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