02.04.2024 | 7 minute read
HappySignals was created with a vision for IT service management (ITSM) to be more human-centric — for IT service ...
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02.04.2024
HappySignals was created with a vision for IT service management (ITSM) to be more human-centric — for IT service ...
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28.03.2024
If you look at the various solutions offered in the employee experience market, you’ll notice two main approaches – a ...
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20.03.2024
The retail industry has a word for it: shrinkage. It's the amount of inventory that disappears through shoplifting, ...
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08.02.2024
The IT experience management (ITXM) landscape currently has two dominant approaches. HappySignals advocates direct ...
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18.12.2023
In sports statistics, an asterisk is added to a season or a player record when there is some shift that makes ...
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14.12.2023
The best metrics and key performance indicators (KPIs) to demonstrate IT help desk or IT service desk performance and ...
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28.11.2023
Most businesses now rely on technology for optimal business operations and customer outcomes. Consequently, CIOs must ...
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28.09.2023
“XLAs” or experience level agreements help organizations drive up operational efficiency and improve the resulting ...
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21.09.2023
For years, I’ve been advocating for service level agreement targets, or SLAs for short, to be removed. I believe that ...
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29.08.2023
When we founded HappySignals eight years ago, we had spoken to service desk service providers and CIOs and identified ...
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