What CEOs Need from Their CIOs in 2024

28.11.2023

Most businesses now rely on technology for optimal business operations and customer outcomes. Consequently, CIOs must ...

28.09.2023

“XLAs” or experience level agreements help organizations drive up operational efficiency and improve the resulting ...

21.09.2023

For years, I’ve been advocating for service level agreement targets, or SLAs for short, to be removed. I believe that ...

29.08.2023

When we founded HappySignals eight years ago, we had spoken to service desk service providers and CIOs and identified ...

13.07.2023

Employee, or end-user, experience management is a hot topic in IT, particularly when a productivity-based view of ...

25.05.2023

If you ask ten people the question, "What is Digital Transformation?" you'll likely get more than ten answers. Each ...

27.04.2023

An earlier article looked at where the commonly-adopted ITIL 4 practices refer to employee experience. Or, as that ...

19.04.2023

According to The Global IT Experience Benchmark H2/2022, employees perceived their lost time as 3 hours and 13 minutes ...

12.04.2023

You might have heard, “The king is dead; long live the king!” The same applies to service level agreements (SLAs) and ...

29.03.2023

If your organization understands the importance of experience management to IT service delivery and support, have you ...