24.02.2022 | 11 minute read
This article can also be downloaded as a PDF. Some might view experience management as the latest IT service management ...
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24.02.2022
This article can also be downloaded as a PDF. Some might view experience management as the latest IT service management ...
Read more >
09.02.2022
The concept of experience management might seem “fluffy” to some, especially those schooled in technology. But, as with ...
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27.10.2021
If I were to ask you, “Who owns the employee experience in your organization ?” what would you say. Even if you didn’t ...
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20.08.2021
IT always needs to prove the value and ROI from each new technology or project. So you have invested in your (new) ...
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06.08.2021
With the other co-founders of HappySignals, we realised years ago (and still now) that rather than understanding how ...
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03.08.2021
Are your IT service desk’s continual improvement efforts missing an important something? Perhaps it has a good number ...
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30.07.2021
Enterprises today have increasingly complex IT environments with different touchpoints and end-users in different ...
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20.07.2021
How well is your IT self-service portal doing? Or your IT support chat channel? It’s likely that – as with many other ...
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18.03.2021
So, you’re looking to introduce experience management in your organization – but where do you start? There’s the need ...
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21.01.2020
As an IT service desk manager, you’re probably often caught between a rock and a hard place.
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