14.10.2025 | 4 minute read
14.10.2025
11.12.2024
If you’ve worked in IT long enough, you’ll know that we’re usually very focused on operational or process optimization ...
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02.05.2024
Agent Utilization is one of the many metrics tracked by service desks to manage costs since the service desk is usually ...
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20.03.2024
The retail industry has a word for it: shrinkage. It's the amount of inventory that disappears through shoplifting, ...
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13.03.2024
Have you ever called a customer service department only to be passed from one customer service agent to another while ...
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19.04.2023
According to The Global IT Experience Benchmark H2/2022, employees perceived their lost time as 3 hours and 13 minutes ...
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23.06.2022
Employee or end-user happiness has a business case. Yes, really. In this blog, I explain why and how IT experience ...
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22.05.2019
Recording of our presentation at ServiceDesk Forum 2019 at Kista, Sweden.
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