02.05.2024 | 7 minute read
Agent Utilization is one of the many metrics tracked by service desks to manage costs since the service desk is usually ...
Read more
02.05.2024
Agent Utilization is one of the many metrics tracked by service desks to manage costs since the service desk is usually ...
Read more >
20.03.2024
The retail industry has a word for it: shrinkage. It's the amount of inventory that disappears through shoplifting, ...
Read more >
13.03.2024
Have you ever called a customer service department only to be passed from one customer service agent to another while ...
Read more >
19.04.2023
According to The Global IT Experience Benchmark H2/2022, employees perceived their lost time as 3 hours and 13 minutes ...
Read more >
23.06.2022
Employee or end-user happiness has a business case. Yes, really. In this blog, I explain why and how IT experience ...
Read more >
22.05.2019
Recording of our presentation at ServiceDesk Forum 2019 at Kista, Sweden.
Read more >