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19.10.2020 | 6 minute read

#XLA - Why SLAs Miss the Reality of a Situation, with TOPdesk's Hannah Price

Hannah has been working as a Service Management Consultant for TOPdesk for over 7 years, originally focusing on the ...

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6 minute read

19.10.2020

#XLA - Why SLAs Miss the Reality of a Situation, with TOPdesk's Hannah Price

Hannah has been working as a Service Management Consultant for TOPdesk for over 7 years, originally focusing on the ...

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5 minute read

21.09.2020

#XLA - Is Happiness Overrated with Giarte CEO, Marco Gianotten

Happiness - a term that can be imagined as something very fluffy. However, it is also a term that grows increasingly ...

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4 minute read

31.08.2020

Experience and Outcome Metrics with Barclay Rae

Barclay Rae has been working in the ITSM industry for over 30 years with organisations such as SDI and ITSMF UK, as ...

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Enfo's journey to a modern IT Service Provider
5 minute read

16.03.2020

Enfo's Journey to Modern IT Service Provider (MSP)

With this tool and these discussions, we are on the same side of the table with the customer. Minna Nousiainen, SVP, ...

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3 minute read

02.03.2020

CIO Interview: How to Create End-User Centric Culture?

Employee experience is a big trend in ITSM, and Campari’s CIO is aiming to put this concept at the heart of how his IT ...

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4 minute read

17.02.2020

What Impacts Employee Experience in ServiceNow?

Sami and Pasi talk about the range of factors that drive employees to a better employee experience, as well as the ...

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4 minute read

03.02.2020

Internal Service Desks make Employees 47% More Productive with XLA?

Internal Service Desks make employees 22% happier and 47% more productive compared to Outsourced Service Desks, due to ...

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3 minute read

07.01.2020

Impact of ServiceNow's Reassignment Count on Employees Productivity

The Happiness Score™ Report data has been gathered from all HappySignals customers, through end-users rating their ...

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25. ITSM Trends with Stephen Mann (TINY)
3 minute read

30.12.2019

2020 ITSM Trends with Stephen Mann / itsm.tools

In this episode Pasi interviews Stephen Mann, who is the principal and content director at ITSM Tools. ITSM Tools is a ...

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24. Campari Goes a Sip Beyond by Transforming their Employee Experience
2 minute read

18.12.2019

Campari 'Goes a Sip Beyond' by Transforming their Employee Experience

Pasi meets Chris Fazey, the Global IT Digital User Experience Manager for Campari. In this episode, Chris explains how ...

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