01.11.2023 | 7 minute read
IT service desk use of experience level agreements (XLAs) is becoming increasingly popular, with 2022 research by ...
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01.11.2023
IT service desk use of experience level agreements (XLAs) is becoming increasingly popular, with 2022 research by ...
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21.09.2023
For years, I’ve been advocating for service level agreement targets, or SLAs for short, to be removed. I believe that ...
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13.09.2023
By now, we should all be aware that XLA stands for Experience Level Agreement. In service and support, we've all seen ...
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06.07.2023
If your IT organization is focused on improving its operations and outcomes, then it’s likely using service level ...
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12.04.2023
You might have heard, “The king is dead; long live the king!” The same applies to service level agreements (SLAs) and ...
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10.03.2023
When presented with information related to your organization’s need for Experience Level Agreements, you might be left ...
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09.03.2023
IT service management (ITSM) best practice guidance such as ITIL has long espoused the need for service level ...
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25.01.2023
When you - as the IT support provider - see green, but your customers see red, it's time to consider a change to your ...
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18.03.2021
So, you’re looking to introduce experience management in your organization – but where do you start? There’s the need ...
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