Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. We are proud to partner with HappySignals to leverage our services in modernizing IT infrastructure as a catalyst to enhance employee experiences and define XLAs.
HappySignals is a leading provider of experience management solutions, helping organizations to create happier, more productive workplaces. By measuring employee experience across a range of IT services and workplace environments, HappySignals empowers IT teams to make data-driven improvements that have a tangible impact on employee satisfaction and improve productivity.
Together, Cognizant and HappySignals offer a joint solution called Cognizant WorkNEXT™ Digital Experience Management, powered by HappySignals. This employee experience platform enables organizations to manage end-user experiences and make data-driven improvements across a range of IT services and workplace environments, including ticket-based services, enterprise applications, laptops and computers, mobile devices, collaboration with IT, office environment, remote work, service portal, and overall IT experience.
At the heart of the Cognizant WorkNEXT™ Digital Experience Management solution is the IT experience management framework, which enables organizations to measure experiences, share experience data, identify improvements, and improve what matters most. The solution provides reliable, comparable, and repeatable data with ready-made surveys that can be distributed via email, Microsoft Teams, or Slack. The Happiness Score quantifies both happiness and productivity, allowing IT teams to identify focus areas by drilling down into the experience data.
With Cognizant WorkNEXT™ Digital Experience Management, organizations can easily share experience data openly with all stakeholders, including employees, IT teams, and business leaders. The solution provides automated reporting, live screens in the workplace, and an instant feedback loop for IT, enabling teams to identify factors causing unhappiness and compare their score against the global IT experience benchmark.
The partnership between Cognizant and HappySignals enables organizations to measure employee experiences in the world of modern workplace technology augmentation to redefine their future of workplace journeys to focus on required business outcomes with defined XLAs.
