Customer Cases

"Focusing on Experience led to +150% in Happiness and +57% in Productivity"

– Dr. Ozan Acar, Ahlström-Munksjö

“Beyond the product, I really also appreciate the relationship built with the HappySignals crew: Professional, available, knowledgeable, pleasant. It is really a refreshing experience.”  

- Dominique Raphanel, bioMérieux

"HappySignals is the same for CIOs that CRM is for Sales Directors"

– Chris Woods, Campari Group

"We rely on HappySignals data for our measurements, processes and managing vendors"

– Nina Remes, Cargotec

"HappySignals gives our internal customers a voice and insightful data that shows how our services are performing."

- Maria Wammen Andersen, Danish Crown

"With this tool, and these discussions, we are on the same side of the table with the customer."

- Minna Nousiainen, Enfo

"HappySignals helps me show the appreciation and value of the work Service Desk agents are doing."

– Jesper Hansen, Region Midtjylland

"Nestlé’s IT has a clear goal. We want to be recognized as a business partner in our organization."

Osvaldo Santos, Nestlé Group

"A whole new spectrum of awareness and insight into improving customer experiences."

– Kris Scruby, Orbis

"In one year, end-users saved 250,000 hours that previously were lost due to IT incidents"

– Prashant Arora, Reckitt

"We've improved high feedback ratings, and we won't stop improving"

- Mark Bewick, Refinitiv

"Experience Management aligns to what we want to achieve internally - making end-user experience as great as possible"

- Mark Butcher, Wiley

"When we reached an average score of over 9/10 the first time, the MSP team leader said he never thought it was possible since it required a change in behavior, which was not typical for Indian culture. But we did and have constantly been up there now."

- Marte Thorbjørnsen Reid, Wilhelmsen