1. Continuous measurement

Campari needed complete visibility of the impact of their digital transformation on their employee's experiences.

2. Experience data to focus on improvement areas

HappySignals experience data focuses on where Campari Group's employees are losing time and happiness, creating a more significant focus on the areas that need improvement.

3. Complete visibility across all global locations

Campari Group has complete visibility over all their international locations, making it easy and efficient to engage their employees in the service development process

4. Continual improvement

Focus on making effective decisions based on dependable data for IT teams to use their time on things that create the most value

5. Continuous feedback loops

Campari receives constant employee feedback due to how HappySignals surveys are delivered. This is a critical factor in effectively improving their IT services.

6. Improved decision-making

Thanks to the data captured within the HappySignals platform, Campari can now make decisions based on fact, instead of just opinion or guesswork.

HappySignals moves us from SLAs to XLAs

The challenges that were identified before using HappySignals and overcome with the help of the platform were:

• Inability to understand employee perception of IT, resulting in guesswork and poor decision-making.
• Struggling to prove the value of IT.
• Unable to transform the business through technology, being seen only as a cost center.
• Campari's CIO wanted to bring the everyday consumer mindset inside the company and apply it to the organization's employee experience.
• Before HappySignals, Campari's IT culture focused on SLAs and KPIs and desired a way to find out how their employees were feeling and experiencing everyday IT services, leading to an increased need for experience management and XLAs.
• Without experience data, Campari Group struggled to understand what end-users were thinking and experiencing, which was highly important in their digital transformation.

Tangible Benefits

Experience data from HappySignals continuously shows the Happiness and Productivity of all employees across all countries.

• Continuous measurement allows Campari to react quickly to IT problem areas based on real-time data.
• Experience data enables greater discussions with vendors on how services can be improved from an end-user perspective.
• Data creates the opportunity to hold personalized conversations with end-users regarding their issue, helping to increase the likelihood of a positive experience.
• Focusing on productivity and reducing productivity losses has significantly improved Campari's mean time to resolution (MTTR) metrics.
• Easy integration with ServiceNow has led to enriched data within its IT service management tool, providing a 'single pane of glass view' about how the business uses IT capabilities and their experiences.

Experience data across all IT areas

• Using HappySignals experience data to drive digital transformation.
• Continuous measurement of IT services, globally.
• Moving from traditional SLAs and KPIs to an experience management approach.
• Sharing experience data with all IT stakeholders and vendors.
• Empowering end-users to give their opinion on the quality of service and the IT experience they receive.

Use cases where Campari Group
uses HappySignals

See which use cases helped Campari Group achieve their IT success,
and find other cases suitable for your company needs.

• Create a Common Focus for IT
• Channel development
• Continual Service Improvement
• Happiness as a common focus for IT
• SDI Accrediation process