Nestlé IT is Modernizing ITSM with Experience Management

"Nestlé’s IT has a clear goal. We want to be recognized as a business partner in our organization."
- Osvaldo Santos

Transforming your organization to become outcome-focused and changing behaviors and mindset is a journey you need to take step by step. Nestlé IT has a clear goal: To be recognized as a business partner in their organization. Hear from Osvaldo Santos, Senior Global Product Manager, about the lessons learned and what outcomes they have achieved so far.

COMPANY

Industry: Food and Beverages
Employees: 275,000
ITSM Platform: ServiceNow

ServiceDesk: Internal
HappySignals since: Dec 2022

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