Drive Business Value with Human-centric IT

Incorporating experience data into the decision-making process empowers IT leaders to prioritize initiatives that directly affect end-user satisfaction and productivity. By understanding the specific needs and expectations of users, IT departments can tailor their strategies to deliver better outcomes, both in terms of operational efficiency and employee happiness.

The traditional metrics used in IT, such as uptime and response times, often fail to capture the nuanced experiences of end-users. While these metrics are important, they don't always correlate with how employees perceive IT services. This gap can lead to a situation where IT departments believe they are performing well, yet end-users remain dissatisfied.

To bridge this gap, organizations need to integrate experience data with traditional IT metrics. This holistic approach ensures that IT services are not only technically sound but also aligned with user needs and expectations.

Webinar: Transform your Decision Making with Human-centric IT (~20 min)

What is Human-centric IT?

Why Human-Centric IT?

Reimagining IT as a user-first, human-centric function not only enhances employee satisfaction but also propels business success. By refining the way employees engage with IT, businesses see:

• Happier End-users: Focusing on the things that matter most to your employees, makes them happier at work.
• Increased Productivity: Tailoring your IT services to the needs of the end-users, ensures they can focus on their work instead of fighting technology.
• Smarter IT Decisions: Human-centric IT provides invaluable insights into your employees' experiences with technology, empowering IT teams to make informed, end-user-centered decisions.
• More Motivated IT Employees: Concentrating on genuinely enhancing the experiences of colleagues and customers also brings a sense of purpose to those working in IT.
• A Common Goal for all of IT: By adopting a Human-centric approach to IT you can create a shared goal for your teams and start delivering meaningful outcomes for the business.
• Show Value to the Business: Emphasizing meaningful outcomes cultivates a value-driven partnership between IT and other business units, boosting the organization's overall performance.

How Experience Data Powers Smarter IT Decisions

Experience Data offers a treasure trove of insights that can transform how IT departments make decisions. By tapping into this resource, organizations can move from a reactive stance to a more proactive and user-centric approach. Experience data provides a clear view of how IT services impact users' day-to-day activities, highlighting areas where improvements can be made to enhance the overall experience.

This proactive approach not only reduces downtime and enhances service quality but also builds trust with users. When users see that their feedback leads to tangible improvements, they are more likely to engage positively with IT services. This, in turn, creates a virtuous cycle of continuous improvement, where user input drives IT innovation and service excellence.

By leveraging experience data, your IT department can:

• Continuously identify and resolve user pain points based on real-time user feedback
• Make data-driven decisions that enhance user satisfaction and productivity
• Prioritize IT investments that deliver the best ROI

Demo video of the HappySignals ITXM Platform (2:45 min)

HappySignals makes experience data visible and understandable, enabling enterprises to help change their IT culture to be more human-centric, end-user outcome focused and experience data-driven.

With the HappySignals IT Experience Management platform, you can:

• Measure end-user experiences across all IT touchpoints in real time
• Share real-time data and get everyone on the same page
• Identify focus areas with AI-powered features
• Improve what matters most with data-driven decisions

Schedule your personalized demo of the HappySignals Platform and learn how our customers have been able to make enterprise employees happier and increase productivity by 26% on average.

Agenda:

• Introduction:
  • Brief intro and conversation around the status of your IT initiatives, focusing on the key challenges you're facing and the outcomes you’re hoping to achieve
    

• Exclusive walkthrough of the HappySignals ITXM Platform
  • See HappySignals in action!

• Next steps
  •  Next steps and how to get started with IT Experience Management