Happiness+60

NPS style calculation for Happiness

Lost Worktime3h 12m

Employees' perceived
lost work time

How are these measured? The HappySignals tool works with two dimensions, happiness and lost worktime.

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Profiles –

What different types of employees say.

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  • image description
    14%
    14%
    SupportedHappiness+71Lost worktime3h 30m
  • image description
    55%
    55%
    DoerHappiness+59Lost worktime3h 54m
  • image description
    6%
    6%
    TrierHappiness+70Lost worktime3h 49m
  • image description
    26%
    26%
    PrioritiserHappiness+64Lost worktime3h 12m

Channels –

It matters how people start their process.

2018 still seems quite traditional when looking at the channel distribution.

  • 32%
    32%
    Email Happiness+57Lost worktime3h 30m
  • 29%
    29%
    PhoneHappiness+64Lost worktime3h 30m
  • 19%
    19%
    PortalHappiness+59Lost worktime3h 30m
  • 1%
    1%
    Walk InHappiness+81Lost worktime3h 30m
  • 3%
    3%
    ChatHappiness+63Lost worktime3h 30m

Countries –

Cultural differences in Happiness Scores

  • Under benchmark (<= )
  • Over benchmark (> )
HAPPINESS
lost worktime