NPS style calculation for Happiness
Lost Worktime3h 12m
lost work time
What different types of employees say.
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14%14%SupportedHappiness+71Lost worktime3h 30m
55%55%DoerHappiness+59Lost worktime3h 54m
6%6%TrierHappiness+70Lost worktime3h 49m
26%26%PrioritiserHappiness+64Lost worktime3h 12m
It matters how people start their process.
2018 still seems quite traditional when looking at the channel distribution.
32%32%Email Happiness+57Lost worktime3h 30m
29%29%PhoneHappiness+64Lost worktime3h 30m
19%19%PortalHappiness+59Lost worktime3h 30m
1%1%Walk InHappiness+81Lost worktime3h 30m
3%3%ChatHappiness+63Lost worktime3h 30m
Cultural differences in Happiness Scores
Under benchmark (<= )
Over benchmark (> )