The HUG24 event was filled with stimulating conversations, insightful presentations, networking and good vibes under the summer sun. Your participation made it all possible; we look forward to continuing the impactful discussions together.
HUG24 Sessions On-demand
Our Seven Year ITXM Transformations
Presented by Vesa Erolainen, CIO, Metso
Discover how Vesa, head of Metso Global IT, leveraged HappySignals to drive value and navigate challenges CIOs face in transformations. Learn how operational efficiency, service quality, and strategic flexibility were enhanced to ensure successful outcomes.
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Global Coverage of ITXM
Presented by Prashant Arora, Director, Strategy & Transformation, PepsiCo, Inc.
Transforming your Discover how IT Experience Management (ITXM) is transforming on a global scale and its role in shaping the future of IT & Enterprise Service Management. This session will explore innovative strategies and practices used to enhance user experience and streamline employee facing services in a large enterprise. Learn about the best practices and success stories from various regions and functions such as (IT, HR, Finance etc.) and how they contribute to happy and productive workplace.
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From Data to Delight: Implementing IT Experience Management in our XMO Framework
Presented by Aimee Burnham, Global Director of Technology & Operations, Computacenter
Discover how leveraging sentiment analysis can transform user experience within the IT world. Learn about practical applications, the benefits of incorporating user sentiment into your workflow, and real-world examples from our innovative XMO framework.
