ITXM Summit  September 2024

Are you confident you are making the right decisions to improve IT operations and outcomes? Understanding employee experiences with IT, making data-driven decisions, and improving IT and services in the right areas are essential for top-performing IT teams. By putting human-centric data at the forefront, you can lead IT with confidence and make decisions that truly matter to your employees and business.

Catch all the sessions of our exclusive virtual event on-demand! Get ready for a jam-packed experience filled with valuable insights and success stories on how to boost employee happiness and productivity. 

Watch the Recordings

• Decision-making with Human-Centric IT Experience  by Sami Kallio and Pasi Nikkanen, HappySignals
• How PepsiCo is Transforming IT and Enterprise Services with Experience Management by Prashant Arora, PepsiCo, Inc.
• What XLAs Are Not by Doug Rabold, Bold Ray Consulting
• Adopting IT Experience Management to Drive Service Excellence by Aimee Burnham
• Global IT Benchmark 2023 Key Findings - North America by Sami Kallio and Sakari Kyrö, HappySignals

Decision-making with Human-Centric IT Experience 

Presented by Sami Kallio and Pasi Nikkanen, HappySignals

Do you know what really matters to your employees and business outcomes? Discover how experience data and insights improve decision-making and drive better business results.

How PepsiCo is Transforming IT and Enterprise Services with Experience Management

Presented by Prashant Arora, PepsiCo, Inc.

Prashant discusses the transformative strategies PepsiCo has implemented to streamline its services and enhance the end-user experience. Their journey has been one of innovation, leveraging the brightest talent, digital platforms, and streamlined processes while shifting their focus from outputs to outcomes.

What XLAs Are Not

Presented by Doug Rabold, Bold Ray Consulting

Doug explores the evolving landscape of IT Experience Management, with a focus on XLAs (Experience Level Agreements). He clarifies the true nature of XLAs, distinguishing them from common misconceptions.

Adopting IT Experience Management to Drive Service Excellence

Presented by Aimee Burnham, Computacenter

Aimee discusses the importance of understanding people, processes, and technology in driving organizational success. End-user experience is crucial for enabling a productive workforce, and having the data to make the right decisions plays a pivotal role in enhancing customer experiences and driving business outcomes.

Global IT Benchmark 2023 Key Findings - North America

Presented by Sami Kallio and Sakari Kyrö, HappySignals