ITXM Summit 2025

Employees experience technology emotionally: frustration, relief, satisfaction. Ignoring these feelings doesn’t improve IT; it blinds it to what really matters.

By measuring real employee experiences, IT can make smarter decisions and shift from cost center to strategic partner. At ITXM Summit 2025, IT leaders, experience professionals, and digital transformation experts explored a bold new approach: human-centric IT that delivers real business value.

Catch all the sessions of our exclusive event on-demand and gain actionable strategies to make IT smarter, more efficient, and truly aligned with the needs of the people it serves.

Watch the Recordings

• Decision-making with Human-Centric IT Experience by Sami Kallio, HappySignals

• ITXM in Action: The GEA Group Experience Management Journey by Shaun Brown

• From Assumption to Evidence: Driving IT Service Improvement with Experience Data by Sharon Aggarwal

• How to Use Experience Data for Smarter IT Decisions and Continuous Improvement by Stephen Digby
  

• Global IT Benchmark Key Findings by Sakari Kyrö, HappySignals

Decision-making with Human-Centric IT Experience 

Presented by Sami Kallio, HappySignals

Do you know what really matters to your employees and business outcomes? Discover how experience data and insights improve decision-making and drive better business results.

Download slides (PDF)

ITXM in Action: The GEA Group Experience Management Journey

Presented by Shaun Brown, GEA Group

Shaun shares their real-life experience management journey, emphasizing the "humanization of IT." Initially focusing on a managed service provider (MSP), he then expands his insights to internal service providers and the broader cultural impact.

From Assumption to Evidence: Driving IT Service Improvement with Experience Data

Presented by Sharon Aggarwal, Invesco

In this session, Sharon explores how to transform IT services by shifting from assumptions to evidence, using real-time experience data to drive meaningful change. Discover how Invesco’s IT team leverages end-user feedback to turn insights into business-aligned actions, while building trust and collaboration between IT and the wider organization.

How to Use Experience Data for Smarter IT Decisions and Continuous Improvement

Presented by Stephen Digby, Fujitsu

Transforming IT services while maintaining high employee satisfaction is a challenge. Fujitsu, a global system integrator, used HappySignals to make experience-driven decisions, optimize costs, and enhance automation. This session explores how real-time employee sentiment insights helped Fujitsu across multiple areas.

Global IT Benchmark Key Findings

Presented by Sakari Kyrö, HappySignals