Watch our webinar on-demand to explore the key findings of the Global IT Experience Benchmark Report 2023. Discover the crucial insights and trends uncovered in this report:
- Finance & insurance is the industry with the happiest end-users who lose the least time.
- The larger the organization, the more time end-users perceive losing per incident.
- Support Profile distribution varies a lot between geographical regions.
- For the first time, remote work satisfaction surpasses IT service satisfaction, indicating strong end-user appreciation for remote work capabilities and benefits.
- 80% of the lost time with IT incidents still comes from only 13% of tickets.
- IT support services have the most significant positive impact on the Overall IT Experience.
- Outsourced service desks have happier end-users than internal ones – +80 versus +79.
The data in this full-year 2023 report is based on 1.86 million end-user responses from 130+ countries.
