How do you motivate your service desk agents?

Here, Sami and Pasi discuss how to use the employee experience measurement as motivation for service desk teams and how giving positive feedback is critical in providing end user satisfaction.

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CIO's Guide to Employee Experience Management Global IT Experience Benchmark Report

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Why Human Centric IT Experience Management?

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Measurement, Management and Money

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How Customers and MSPs Benefit from Experience Management

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Why is 80% of business productivity lost by 13% of tickets?

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Key Findings from the Global IT Experience Benchmark Report H1 2022

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How does IT Experience Management drive better decision making?

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The Global IT Experience Benchmark: H2/2021

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How should IT management teams be using Experience Data?

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How to move from control to cooperation with your Service Providers

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Steps to creating Human Centric IT, with bioMérieux

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Employee Experience for IT

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Recreating the IT walk-in experience through Virtual Tech bars, with Sophos

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Why are humans the best sensors?

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Setting targets is very important

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