People-First Approach to IT Decision Making & XLAs
XLAs (Experience Level Agreements) are a powerful tool for driving business value, but they are only effective if they shape the way you make decisions. Too often, organizations overcomplicate XLAs, turning them into rigid frameworks rather than practical guides for improving IT and business outcomes. In this session, Sami Kallio will introduce a simple, tested, and efficient approach to implementing XLAs. You’ll learn how to measure the real value of your IT decisions, use experience data to guide continuous improvement and make XLAs a natural part of your decision-making process.
By keeping things straightforward, you’ll not only make XLAs easier to adopt but also create a lasting impact on your organization. Discover how starting small, staying focused, and embracing simplicity can set you up for XLA success.
Key Takeaways
- Discover common XLAs that drive success across IT and Enterprise Service Management
- Learn how experience data and XLAs transform IT decision-making.
- See why keeping XLAs simple leads to easier adoption and faster results.
