The challenges of moving from SLA to XLA

Here, Sami talks to Damien Fenwick, a Service Manager from Fujitsu about the difficulties of moving from SLAs to XLAs.

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The Practical Guide to XLAs CIO's Guide to Employee Experience Management

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Ensuring Successful XLA Contracts

26 minutes

How to Manage XLAs on HappySignals

How to Incorporate XLAs into Outsourcing Agreements

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Why Your XLAs needs Experience Management

Succeeding with Experience Level Agreements, with Dean Underwood

XLAs: Applying The Art & Science of Experience

60 minutes

Traditional SLAs; Should I remove them?

15 minutes

Align IT to achieve outcome metrics

3 minutes

XLA rewards and sanctions

2 minutes

Understanding the impact of the service

3 minutes

Using data to understand the user experience

3 minutes

The key struggles companies face when switching to an Experience Management Culture

2 minutes

The challenges of moving from SLA to XLA

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Experience Data; Crucial for evolving XLAs

2 minutes

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