Following on from our previous episode, we bring you another practical episode on how ITXM™ is a vital tool for your IT’s continual improvement success. ITXM™ is the framework that brings the practice of experience management into IT operations. In this episode of Happy in 15 we focus on
- What are you setting out to improve?
- The outcomes of IT initiatives and why they hold high importance, especially from an end-user and team perspective
- How to measure and celebrate success from an ITXM™ perspective Take the ITXM™ foundation course here - https://itxm.academy/itxm-foundation/
Key Takeaways:
- Why use ITXM for Continual Improvement success?
- Focus on the outcomes of IT initiatives - Measuring CI success in ITXM™
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