What do you know about your CSAT number?

Is your CSAT score misleading? Do you meet your target number but still have complaints from end users? In this video, Sami and Pasi discuss why this might be the case and how to solve this problem.

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CIO's Guide to Employee Experience Management Global IT Experience Benchmark Report

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Why Human Centric IT Experience Management?

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Measurement, Management and Money

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How Customers and MSPs Benefit from Experience Management

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Why is 80% of business productivity lost by 13% of tickets?

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Key Findings from the Global IT Experience Benchmark Report H1 2022

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How does IT Experience Management drive better decision making?

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The Global IT Experience Benchmark: H2/2021

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How should IT management teams be using Experience Data?

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How to move from control to cooperation with your Service Providers

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Steps to creating Human Centric IT, with bioMérieux

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Employee Experience for IT

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Recreating the IT walk-in experience through Virtual Tech bars, with Sophos

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Why are humans the best sensors?

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Setting targets is very important

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