Human feelings and experiences of IT services will always be the most reliable indicator of experience. Human-centric IT puts your end-users at the center of every service delivered and is your target market for deliverables.
In this episode of Happy in 15, Sami and Pasi dig deeper into Human-Centric IT and what it means to have humans as sensors when looking for feedback and improvements across all IT touchpoints. It's never too late to start your Experience Management journey, but it's better to start sooner than later.
Your end-users are already having these experiences daily. The sooner you take this approach, the quicker you can increase their efficiency and productivity.
Prefer to read? Check out Pasi's blog post, "Humans are the best sensors for IT," or our Practical Guide to XLAs to learn more about Experience Management!
