XLA benefits for End-Users
End-users – employees of your company – benefit from XLAs as well.
In the SLA world, they think: "They want to get rid of me. It's always my fault."
In the XLA world, they think: "They're here for me and help me as a colleague. The feedback I give is appreciated and used to improve IT services. This makes me happier."
.png?width=540&height=260&name=LC_Thumbnail_Reckitt%20(1).png)
