IT Leadership

Why Human Centric IT Experience Management?

19 minutes

Measurement, Management and Money

40 minutes

How Customers and MSPs Benefit from Experience Management

8 minutes

Why is 80% of business productivity lost by 13% of tickets?

15 minutes

Key Findings from the Global IT Experience Benchmark Report H1 2022

35 minutes

How does IT Experience Management drive better decision making?

15 minutes

The Global IT Experience Benchmark: H2/2021

35 minutes

How should IT management teams be using Experience Data?

15 minutes

How to move from control to cooperation with your Service Providers

15 minutes

Steps to creating Human Centric IT, with bioMérieux

16 minutes

Employee Experience for IT

14 minutes

Recreating the IT walk-in experience through Virtual Tech bars, with Sophos

10 minutes

Why are humans the best sensors?

15 minutes

Setting targets is very important

2 minutes

Changing the culture around IT

2 minutes

How to Deliver Human-centric IT Services, with BioMérieux

22 minutes

How does technology fit into employee experience?

4 minutes

Align IT to achieve outcome metrics

3 minutes

Using positive feedback as motivation

2 minutes

Defining employee experience

2 minutes

How do you motivate your service desk agents?

3 minutes

Experience is about People, Processes and Tech - In that order

14 minutes

Steps to motivate your service desk agents

2 minutes

What do you know about your CSAT number?

3 minutes

User experience depth

2 minutes

The practical steps for getting started with employee experience

3 minutes

SLA for processes, people and experiences should be the starting point

4 minutes

XLA rewards and sanctions

2 minutes

Don’t be scared of being transparent with the data

2 minutes

Experience data is for everyone

3 minutes

Optimize ServiceNow Through Experience Management, with Jimmy Fitzgerald

15 minutes

The principles of employee experience

2 minutes

What challenges does human-centric IT solve?

8 minutes

How CIOs use Experience Management to create organizational change

1 minute

Saving time for your business

4 minutes

Bringing the customer into the conversation

2 minutes

Why Employee Experience is important for CIOs?

1 minute

Webinar: The Practical Guide to Experience Management

18 minutes

From Signals to Action with ServiceNow

90 minutes

How Reckitt adopted Experience Level Agreements (XLAs)?

46 minutes

XLA Benefits for CIOs and IT Management

2 minutes

XLA Benefits for Business Stakeholders

3 minutes

XLA Benefit 4: Driving Business Value

1 minute