MSP Collaboration

Are you struggling with MSP outsourcing collaboration when demanding great end-user experiences? Are you facing the Watermelon effect - IT performance measures are green on the outside but red on the inside? Here you learn how to use experience data to optimize and manage collaboration with your MSP.

Ensuring Successful XLA Contracts

26 minutes

How to Incorporate XLAs into Outsourcing Agreements

80 minutes

Barriers to IT Experience Management and How to Overcome Them

59 minutes

How Customers and MSPs Benefit from Experience Management

8 minutes

Don’t make these mistakes when changing your MSP

15 minutes

Live Product Demo: Experience Management with MSP Outsourcing

How to move from control to cooperation with your Service Providers

15 minutes

SLA for processes, people and experiences should be the starting point

4 minutes

Understanding the impact of the service

3 minutes

Using data to understand the user experience

3 minutes

The challenges of moving from SLA to XLA

3 minutes

How to recognise problem areas when using employee experience data

3 minutes

What challenges does human-centric IT solve?

8 minutes

Create a baseline measurement before outsourcing

1 minute

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