CEOWorld: Digital Transformation and the Need for a Better Service Experience

In leveraging service experience improvement to help deliver digital transformation success, there’s a need to do three key things: introduce the right measurement mechanisms and metrics, employ data-driven decision making, and drive the needed cultural change.

To find out more visit the CEOWorld website to read the full article:

https://ceoworld.biz/2021/06/18/digital-transformation-and-the-need-for-a-better-service-experience/