HappySignals’ pioneering service experience measurement has helped customers identify areas where employees are losing time while their IT Service Management (ITSM) issues are dealt with. The company has now extended its offering to measure satisfaction and lost work time for all IT services, whether offered internally or by service providers.
Following this funding round Helsinki-based HappySignals plans to invest further in the development of its service measurement offering and in expanding its international presence.
HappySignals is already working with 10 of Finland’s 20 biggest enterprises as well as with major global companies including Wilhelmsen, Reckitt Benkiser, Virgin Trains, Fujitsu and Capgemini.
“Before starting HappySignals I often found myself talking to IT end-users about what they thought about IT and support services,” says HappySignals CEO Sami Kallio. “It was clear that Service Desks and Service Management had been too focused on internal IT efficiency and were prone to forget the end-user experience.”
“So, we set out to help companies find out which aspects of IT were causing unhappiness and lost productivity, and why,” Kallio says. “Every day HappySignals helps more and more organisations save work time for service end-user and money for their employers. At the same it identifies and prioritises areas in which IT can improve its customers’ service experiences. An additional key benefit is that our measurement data helps IT demonstrate, in a concrete manner, the business value of internal services and benchmarks them against peers.”
The lead investor, Vendep Capital, is a Helsinki-based Venture Fund focused exclusively on Software-as-a-Service (SaaS) companies. The co-investment came from Hannu Vaajoensuu, an experienced executive in the international software industry, who made a follow-on investment.
Vendep was very impressed by HappySignals’ technology and by the relationship it has forged with its customers through delivering both insights and measurable value.
Sakari Pihlava, General Partner at Vendep Capital, says HappySignals ticked all its boxes. “We see enormous potential for both customers and HappySignals’ partners,” he says. “Service experience measurement when done right doesn’t just identify problems it also highlights new development opportunities for IT, and business opportunities for partners.”
For additional information:
Sami Kallio, CEO, HappySignals Oy, Sami.Kallio@happysignals.com
Sakari Pihlava, General Partner, Vendep Capital, sakari@vendep.com
About Happy Signals
HappySignals shifts businesses’ internal services focus towards employee experience by measuring and analysing employee happiness and productivity. Finding the right balance between service costs, lost worktime and employee experience and in the end healthier bottom line. Headquartered in Helsinki HappySignals has pioneered new approaches to surveying service experience that generate high quality data and response rates far higher than the norm. www.happysignals.com
About Vendep Capital
Vendep Capital invests primarily in Finnish early-stage B2B software companies. Vendep Capital has 40 million euros under management. The funds were raised from Finnish private and institutional investors such as Tesi (Finnish Industry Investment) and The Finnish Innovation Fund Sitra. www.vendep.com