HDI: Why XLAs Might be Better Than Traditional Metrics for Measuring IT Business Alignment

Too often, we are measuring metrics that matter to IT service and support, but not to the business’s bottom line. This article looks at why some traditional IT metrics fall short when it comes to creating alignment between IT departments and a business.

To find out more visit the HDI website to read the full article:

https://www.thinkhdi.com/library/supportworld/2021/xlas-might-be-better-than-traditional-metrics.aspx