SITS Insight: The Value of Experience Data to Continual Improvement

This article featured as a guest post on the SITS Insight website.

May 3, 2022

This blog explains how experience data is useful when measuring outcomes (or value) and recognising the issues end-users face and helping to identify the required solutions.

Visit the SITS Insight website to read the full article:

https://www.servicedeskshow.com/blog-spot/the-value-of-experience-data-to-continual-improvement/

Related content

31.10.2022

SITS Insight: 80% of the Employee Lost Productivity Caused by IT Support Comes from Just 12.6% of Tickets

The latest insights from our Global IT Experience Benchmark data shows that 68.6% of tickets account for just 6% of ...

SITS Insight: The Value of Experience Data to Continual Improvement

Related content

SITS Insight: 80% of the Employee Lost Productivity Caused by IT Support Comes from Just 12.6% of Tickets

Driving IT and Business Improvement with Experience Data

Leave a comment